Claims

CTP insurance

Zurich ceased offering CTP Green Slips in NSW on 1 March 2016, however all existing Zurich CTP policies remain valid and in force until their expiry dates.

Are you injured and want to make a claim?

There are different forms an injured third party should complete if they wish to seek compensation in relation to injuries sustained in a motor vehicle accident. Before you complete these forms, you should read our General Insurance Privacy Collection Statement:

Accident Notification Form: Completion of this form allows the injured third party to claim up to $5000 in reasonable and necessary early medical treatment and lost earnings. This form must be lodged with the CTP insurer of the at fault vehicle within 28 days of the date of the subject motor vehicle accident. You can claim these benefits even if you were the driver at fault.

Personal Injury Claim Form: This should be completed by an injured third party if they wish to claim compensation for expenses and losses relating to their injuries in excess of $5000. It must be lodged with the CTP insurer of the at fault vehicle within six months of the date of the subject motor vehicle accident.

Compensation to Relatives Form: If you are the close relative (or the executor or administrator of the estate) of a person who died in a motor vehicle accident in NSW you may be eligible to claim compensation for the financial losses you and other close relatives have suffered as a result of the death of that person.

Important information required for Zurich to process your claim

Please follow the process below to ensure the efficient processing of your claim:

  • Identify and record the details of the vehicle and driver involved
  • Record the contact details of any witnesses to the incident including, name, address and phone number
  • Report the accident to the Police as soon as possible and within 28 days of the accident
  • Record the details of police attendance including attending police officer’s name, name of reporting police station, police event number and details of any charges laid
  • Take photographs of damage to all vehicles and keep details of repairs.

 

Please send your completed claim form with the information above to:

Zurich CTP Claims

Locked Bag 2138

NORTH SYDNEY NSW 2059

Have you been involved in an accident?

If a third party alleges personal injury caused by the fault of the owner/driver of one of your vehicles, these are the steps to follow.

Obtain the following details from the injured third party:

  • Contact details of injured third party: name, address, phone number
  • Details of the accident: date and approximate time
  • Details of the vehicle alleged to be at fault: registration, make and model
  • Details of driver alleged to be at fault: name and phone number
  • Details of any other vehicle involved in the accident: registration, make and model
  • Details of police attendance: Did the police attend the scene? Was the incident reported to the police? Attending police officer’s name, name of police station and police event number.

 

Advise the injured third party that they will have to lodge a personal injury claim for compensation with Zurich.

Important information to assist Zurich with any claims made against your CTP Policy

If your vehicle is involved in a CTP claim for alleged personal injury, Zurich will ask you to follow the process below to ensure the efficient processing of any claims made:

  • Contact the CTP Claims Team at Zurich on 1800 424 108 to notify us of the accident
  • Ask the driver nominated to be at fault to complete a Notice of Accident Form (Zurich will send this form to you) 
  • Record the contact details of any injured parties and witnesses to the accident including, name, address and phone number
  • Record the details of police attendance including attending police officer’s name, name of reporting police station, police event number and details of any charges laid
  • Take photographs of damage to all vehicles and keep details of repairs.

 

Please send the completed Notice of Accident form to:

Zurich CTP Claims

Locked Bag 2138

NORTH SYDNEY NSW 2059

Useful links, forms and information

For more information on who can claim and the claims process, please visit the State Insurance Regulatory Authority website. Alternatively, you can call the Claims Advisory Service on 1300 656 919 for advice on the claims process.

The Accident Notification Form, Personal Injury Claim Form and Compensation to Relatives Form can be found on the State Insurance Regulatory Authority Website by selecting Claim Forms in the left hand menu.

Copies of Notice of Accident forms can be obtained by calling the CTP Claims Information line on 1800 424 108. The Zurich CTP Claims Team will be happy to provide you with any further assistance relating to CTP matters.
 

About the CTP Green Slip Scheme in NSW

The CTP (Compulsory Third Party) Scheme is a modified common law scheme, operating under the Motor Accidents Compensation Act 1999 and regulated by the State Insurance Regulatory Authority. All vehicles registered in NSW are required to hold a CTP insurance policy. This is a primarily fault-based scheme, which means that injured parties can claim against the CTP insurer of the vehicle at fault in a motor vehicle accident. Everyone who is injured in a motor vehicle accident in New South Wales that is caused through another driver’s fault is entitled to claim for compensation. In some cases the person at fault may also be eligible to claim.

Need help with your CTP claim?

Speak to us on 1800 424 108 or
email us at ctp.claims.support@zurich.com.au.