Credit and Debit Card Insurances

Westpac Credit Card Insurance (including travel insurance)

Effective 1 June 2015, the issuer of the Westpac Credit Cards Complimentary Insurance changed from Zurich Australian Insurance Limited (“Zurich”) to another insurer.

If an insurable event occurred prior to 1 June 2015, Zurich will still be responsible for the claim in accordance with the insurance booklets listed below. If the event occurred after 1 June 2015 the new insurer will manage the claim.

If you want to know more about the new insurance or your insurable claim occurred on or after 1 June 2015 please refer to the Westpac website.

Make a claim

If your claim (that is the insurable event) occurred prior to 1 June 2015 please contact us on 1800 091 710.

Zurich Policy booklets (for claims that occur prior to 1 June 2015)

 Westpac Personal Credit Card Complimentary Insurance Policy

for the following Westpac cards:

Black cards

  • Altitude Black credit card; and
  • Earth Black credit card


Platinum Plus cards

  • Earth Platinum Plus credit card;
  • Altitude Platinum Plus credit card (including Private Bank Altitude Platinum Plus credit card); and
  • Altitude Qantas Platinum Plus credit card (including (Private Bank Altitude Qantas Platinum Plus credit card)


Platinum A cards

  • Singapore Airlines Westpac Platinum credit card; and
  • 55 Day Platinum credit card


Platinum B cards

  • Earth Platinum credit card;
  • Altitude Platinum credit card; and
  • Altitude Qantas Platinum credit card


Gold cards

  • Singapore Airlines Westpac Gold credit card;
  • 55 Day Gold credit card; and
  • Private Bank Gold MasterCard® credit card.


 Westpac Business Credit Cards Complimentary Insurance Policy
includes the following Westpac cards

  • BusinessChoice Rewards Cards.
  • Altitude Business Gold Cards,
  • Altitude Business Qantas Gold Cards and
  • Altitude Business Platinum Cards


 Westpac Commercial Cards Insurance Policy
for the following Westpac commercial cards:

  • Visa BusinessChoice Charge Card, Visa Purchasing Card and Visa Corporate Card;
  • MasterCard BusinessChoice Charge Card, MasterCard Purchasing Card and MasterCard Corporate Card; or
  • Westpac BusinessChoice credit card;
  • BusinessChoice Everyday MasterCard Charge and BusinessChoice Everyday Visa Charge Card;
  • BusinessChoice Everyday Visa and MasterCard Credit Card;
  • BusinessChoice Everyday Credit Card available as MasterCard and Visa;
  • Westpac Altitude Business Limited Edition Card; and
  • Westpac Virtual Purchasing Visa and MasterCard.


 Westpac Pacific Cards Insurance Policy
for the following Westpac cards:

  • Westpac American Express Gold Credit Card
  • Westpac American Express Business Card
  • Westpac Classic Visa Credit Card

Contact us

Enquiries and claims:

1800 091 710

Monday - Friday, 9am - 5pm (EST)