Effective 1 May 2016, the issuer of the Virgin Money Credit Cards Complimentary Insurance changed from Zurich Australian Insurance Limited (“Zurich”) to another insurer.
If an insurable event occurred prior to 1 May 2016, Zurich will still be responsible for the claim in accordance with the insurance booklets listed below. If the event occurred after 1 May 2016 the new insurer will manage the claim.
If you want to know more about the new insurance or your insurable claim occurred on or after 1 May 2016 please refer to the Virgin Money website.
If your claim (that is the insurable event) occurred prior to 1 May 2016 please contact us on 1800 072 791.