Credit and Debit Card Insurances

HSBC Card Insurance (including travel insurance)

Effective 1 August 2015, the issuer of the HSBC Credit Card and Debit Card Complimentary Insurance changed from Zurich Australian Insurance Limited (“Zurich”) to another insurer.

If an insurable event occurred prior to 1 August 2015, Zurich will still be responsible for the claim in accordance with the insurance booklets listed below. If the event occurred on or after 1 August 2015 the new insurer will manage the claim.

If you want to know more about the new insurance or if your insurable claim occurred on or after 1 August 2015 please go to the HSBC website.

Make a claim

If your claim (that is the insurable event) occurred prior to 1 August 2015 please contact us on 1800 648 093.

Zurich Policy booklets (for claims that occur prior to 1 August 2015)

Contact us

Enquiries and claims:

1800 648 093

Monday – Friday, 9am – 5pm (EST)