June 17, 2020

June 17, 2020 | Broker News


As 30 June fast approaches

​​​​​Zurich recognises that renewal season is the busiest time of year for you, and with 30 June fast approaching we’d like to reinforce Zurich’s dedication to meeting your local needs and providing the fastest turnarounds possible. Our in-state underwriting and distribution teams are empowered to make decisions on the ground, allowing you to talk to Zurich representatives who truly understand the local market.

For SME Business, we have made enhancements to our proposition to include changes to appetite and pricing in selected business segments. You can download our SME brochure to find out more. Together with the support of our world-class in-house Risk Engineering capabilities you and your Customers can have confidence in Zurich this renewal season.

Best of luck for the next couple of weeks and thank you for your continued support.

Zurich's new Vulnerable Customer Framework

In accordance with the new 2020 General Insurance Code of Practice, Zurich has launched our new Vulnerable Customer Framework, so we can better support Customers impacted by factors such as age, language barriers, financial distress, family violence or a physical or mental health condition. Vulnerable Customers often require a higher level of care and it is important they are treated fairly, with sensitivity, dignity, and respect.

Our Vulnerable Customer Framework has been designed to comply with the new Australian General Insurance Code of Practice (The Code) and aligns to Zurich’s values and approach to keep the Customer front of mind, in everything we do.

All Zurich General Insurance employees have completed the mandatory ANZIIF Code of Practice training so we can support vulnerable customers when required, however as part of our framework we have introduced Vulnerability Specialists to act as an escalation point if a Customer requires management from a specialist.

Interaction with you, our Broker Partners.

​​​​​Zurich has established key policies and materials to guide us all in handling Vulnerable Customers with a high level of care and sensitivity. The Zurich General Insurance Family Violence Policy ensures affected customers are treated with dignity and respect.

We ask that you please make us aware of any potential Vulnerable Customers that Zurich employees may have an interaction with so we can ensure that we provide them with the appropriate level of care and support they may require.

Changes to Zurich Workers' Compensation

We have made some updates to our Risk Appetite and Risk Premiums for Workers Compensation cover. Download our newest factsheets for Workers Comp in: