• Zurich Updates

    July 01, 2020

    Adding value to Customers with virtual risk assessments

    Award-winning Zurich Risk Advisor (ZRA) mobile app has demonstrated to be especially useful during the global COVID-19 outbreak, with the new Remote Collaboration function proving particularly valuable. Remote Collaboration allow users to engage with Zurich professionals ‘on-site’ during risk assessments, via a real time virtual engagement, consequently reducing stress and providing peace of mind as social distancing restrictions remain. Find out how ZRA Remote Collaboration can benefit you.

    June 17, 2020

    As 30 June fast approaches

    Zurich is dedicated to meeting the local needs of Brokers and providing the fastest turnarounds possible. Our in-state underwriting and distribution teams are empowered to make decisions on the ground, allowing Brokers to talk to Zurich representatives who truly understand the local market. We have made enhancements to our SME proposition to include changes to appetite and pricing in selected business segments. You can download our SME brochure to find out more.

    May 25, 2020

    Supporting Brokers in the lead up to 30 June

    As the busy renewal season approaches, Zurich is here for you and your customers during this time. In recognition of your hard work and to show support, we are giving you the chance to win a 'Dinner on Zurich.' Each prize is worth $150, and with 50 more to be won there is still a good chance to win and support a local business in your area. Simply enter your details and read the SME brochure to go into the draw.

    April 27, 2020

    How Zurich is supporting Brokers to protect Customers' motor fleets

    With many fleet and truck operations experiencing severely reduced vehicle utilisation as the COVID-19 restrictions continue, our vehicle guides provide useful guidance for idle fleets. And for businesses with vehicles still on the road, we’ve partnered with eDriving to assist fleet owners and drivers to comply with enhanced hygiene protocols.

    April 20, 2020

    How Zurich is supporting Brokers to protect their SME customers' property

    In response to the changing work environment and economic disruption caused by COVID-19, Zurich will assess SME Business Package Customer claims with variations to our standard cover. These variations include Increased temporary removal and unoccupancy cover and Risk management guides for building closures.

    April 08, 2020

    How we are supporting you and your Customers during COVID-19

    At Zurich, we are continuing to work with you and your Customers, the Insurance Council of Australia (ICA) and the National Insurance Brokers Association (NIBA), and after listening carefully to the broad range of issues raised we have introduced some practical measures to support you during the challenges presented by COVID-19.

    March 30, 2020

    Risk Engineering is still open for business

    Whilst following the Australian and New Zealand Government’s safety advice of remote working, our message stays the same. We are Open for Business. This factsheet provides a summary of services and capabilities we can provide to continue supporting our underwriters, brokers and customers during this difficult time.

    March 18, 2020

    While COVID-19 has many of our teams working remotely

    We are adapting to new ways of working and are ready to help and assist our Customers, Advisers and Broking partners

  • Business Closure Guides

    Zurich recognises the challenges faced by customers when businesses are forced to close or operate in a limited way during the current COVID-19 crisis.  From a risk management perspective, our business closure guides give you some general advice on how to protect your building during this time. Each guide includes risk control measures and site closure checklists for you to use.

    If we have made specific requirement with regards to security and as a result of the ongoing situation you are unable to comply with these measures, please contact your usual Zurich representation and we will be happy to work with you to address the issue. Should you have any specific queries relating to insurance cover, please contact our underwriters or distribution team directly.

  • Motor Fleet

    Many sedan fleet operators and heavy road transport operations are experiencing severely reduced vehicle utilization as the COVID-19 pandemic continues, due to reduced demand or a prioritised focus on critical commodities or services. Our vehicle guides provide you with guidance and measures should your customers fleet currently be idle.

    For businesses who still have vehicles on the road, they need to exercise heightened levels of hygiene within their vehicles to help reduce the spread of the virus. For the duration of the pandemic, our strategic business partner, eDriving, is providing free information, and a training resource portal to assist fleet owners and drivers comply with enhanced hygiene protocols, and stay safe.

  • Cyber Security

    With many buildings forced to close or work at a limited capacity, there is now a significant number of people working from home for the first time. This means companies and their data are increasingly vulnerable to threats. Cyber-attacks cost companies’ money, market share, and reputation and can be especially damaging during times of crisis. Zurich Risk Engineers have put together some tips on how you can better protect your data from home.


    COVID-19 has triggered a fivefold increase in the number of cyber incidents worldwide since the beginning of February, as employees are more likely to click on malicious attachments or use unsecure networks to retrieve sensitive information when working from home or in remote locations. This document outlines practical tips for companies and individuals to mitigate cyber risks in the current situation and beyond.

  • Corporate Travel


    5 May 2020

    As the spread of COVID-19 develops, Zurich continues to monitor the advice from local authorities and leading disease control specialist organisations, and we urge our brokers and clients to do the same.

    If the Insureds travel has been affected (disruption or cancellation) there are a number of steps, we encourage to be taken before submitting a claim:

    • Contact the travel agent, airline or accommodation provider to obtain a refund, travel credit, or to make other arrangements for the planned travel.
    • Once confirmation from the provider is received and the Insured identifies out of pocket expenses, detail these expenses within the claim submission.
    • In order to process the Insureds claim, we require supporting documents, including original and amended itineraries, the response from provider(s) in request for refund and any other relevant documentation to substantiate the remaining loss.

    Policy Response

    All claims are assessed subject to the Policy terms and conditions and based on the unique circumstances applicable in each case.

    Unforeseen Circumstances

    Zurich Corporate Travel and Business Travel Insurance provides cover for Loss of Deposit or Cancellation Expenses incurred as a result of “unforeseen circumstances” outside of the Insured or the Insured Persons control. However, effective from 9:00am Friday 24th January 2020 for travel to China, and 9:00am Monday 2nd March 2020 for travel to any other destination, COVID-19 will not be considered an “unforeseen circumstance” for:

    • Any travel booked after these dates under an existing policy; or
    • Any new policies purchased after this time and dates.

    Existing travel booked prior to the 9:00am the 2nd March 2020 (excluding China)

    The Australian Government issued travel advice via the Department of Foreign Affairs and Trade (www.smarttraveller.gov.au) against travel to any country on the 18th March 2020, and on the 25th March 2020 issued a total travel ban.

    Should an Insured have a trip which was booked prior to 9:00am on the 2nd March 2020, but which was due to commence after the 18th March 2020 and prior to the 30th June 2020 they should take the following steps:

    1.    Contact their broker to discuss their travel plans, including travel location, departure date, and whether there may be cover under the policy, noting that no two claims are the same and individual circumstances need to be considered carefully

    2.    Contact their travel provider (i.e airline, tour company, travel agent, hotel) to request a refund or credit. A formal confirmation from the provider outlining the level of refund paid or credit given is an essential part of the claim assessment process.

    The following website might help Insured’s have an informed discussion with their provider about their rights to a refund as a result of COVID-19

    3.    Taking the above steps will assist us in promptly assessing claim submissions, noting that we will still require supporting documentation including original and amended itineraries, the response from provider(s) mentioned above, and other relevant documentation to substantiate their remaining loss.

    Claim forms can be obtained from the Zurich website:

    For emergency related queries (especially where a traveller is still overseas), please contact Zurich Assist on +61 2 9995 2800.

    For general enquiries travellers should contact their Insurance Broker.

  • Back to Business

    Returning employees to work: COVID-19 protection in the workplace

    As the COVID-19 pandemic curve begins to flatten across the country and employees prepare to return to the workplace, employers should now plan how to address logistics and potential concerns of workers.

    The move from shelter-in-place to normal operations is likely to impact company cultures and create uncertainty for many businesses and employees. However, there are steps companies may choose to implement to help protect their employees and create greater clarity for those engaging with their organisation. Slowing and reducing the spread of COVID-19 in the workplace will require a workplace culture of education and communication. Employees must feel comfortable reporting signs and symptoms, as well as understand actions a company is taking to protect them and fellow employees.

    There are many steps employers may consider implementing in order to prevent or slow the spread of COVID-19 upon return to work. Zurich has created resources on this topic to help companies as they consider the actions they should take as part of their return to the workplace plan.

    Building reopening guidance

    As the COVID-19 restrictions are lifted, buildings and facilities will gradually be reopened. We have produced this Building Reopening Guide to consider the steps needed to safely re-open your building which includes two checklists which cover the steps needed for:

    1. Building Reopening
    2. Restoring Power to Machinery (industrial risks)

    Change Management Guide

    Many businesses are experiencing changes due to the COVID-19 outbreak. Zurich loss experience indicates uncontrolled changes may cause or contribute to losses, therefore at the earliest opportunity change management measures must be implemented. This Change Management Guide helps you assess what has changed and identify what actions are required or need to be maintained.



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Email: gi.generalinquiries@zurich.com.au

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