Brokers AU

Zurich Insurance. Take another look.

An improved claims experience

We’re simplifying our processes and continuing to innovate with the Priority Repair Service,  Priority Settlement Service and improvements to Z Track. We’ve also structured our claims team to provide improved technical excellence, develop our people and ensure a superior customer experience.


Our Net Promoter Score (NPS) demonstrates that brokers are reaping the benefits of these changes. We saw an improvement of 43% between 2016 and 2017 and a further 35% increase in 2018 YTD.

Stronger in SME

We’ve revised our pricing in SME across a range of industries.  Zurich’s highly acclaimed platform Z.stream makes it easy to tailor small and micro business packages across a variety of business occupations.

  • Personal services – hair and beauty, gardening, photographers, domestic cleaners
  • Professional services - office based
  • Road freight transport
  • Trades
  • Retailers


Visit Z.stream for a quote today.

Commercial Motor Fleet

We offer insurance solutions that make it easier for you to do business that is tailored to your customers' needs. We also help your customers to improve efficiency and deliver best-practice risk management.

  • Unlike other insurers, we provide the convenience of having all vehicle classes underwritten on the same product.
  • We specialise in tailored policy solutions, including aggregate deductibles, high self-insured retentions and managed claims handling.
  • Our online customer claims tool Z Track has a state of the art benchmarking functionality for fleet customers that is unique in the market.
  • We provide globally accredited Risk Grading Assessments for Heavy, Plant and Light Fleet, working with the customer to improve the safety of their fleet and reduce operational costs.

Broader partnerships with underwriting agencies

We’ve partnered with a number of specialist underwriting agencies to help you cater for more of your customers needs. Our partnerships help to ensure we can deliver great outcomes for our brokers and customers within particular segments. With even more to come in the following months, they include:

Blue Zebra Domestic home and motor
Cover-More Travel
Key Underwriting (Australian Golf Insurance) Golf Clubs
Miramar SME and mid-market machinery breakdown
One Underwriting Golfers’ Personal Insurance Plan
Sterling Underwritten liability