OnePath Life has now officially became part of the Zurich Group in Australia.
With a combined local heritage of more than 200 years, this milestone sees the coming together of two specialist insurers, and two powerful brands, each of which has earned the respect and loyalty of financial advisers and clients alike over many years.
As well as recognising the support enjoyed by each brand - built on the back of a reputation for innovation, value, and customer service excellence – we also understand the importance of maintaining genuine choice for advisers and clients.
This is becoming increasingly important at a time when the industry is undergoing enormous change. For this reason Zurich is committed to investing in the future of both the Zurich and OnePath Life brands and product/service offerings in Australia.
This means investing in more ways to help your clients, and making it easier for you to do business with us.
Our focus is on making it easier for you to recommend a Zurich or OnePath solution. As one of Australia’s leading life insurers serving more than 1.5 million customers and paying more than $1.2 billion in claims each year, having a clear focus means you can too. And that’s better for you, your business and your clients.
It’s business as usual for both Zurich and OnePath Life.
From a practical perspective, advisers and customers should expect to notice little - if any - change with the dedicated infrastructure of both businesses remaining in place.
Our commitment to delivering award winning service levels and an outstanding customer experience remains unwavering.
Advisers don’t want any further disruption, and with each brand continuing to be supported by dedicated teams, you will see no change in processes, relationships, or contact details.
For customers there is the confidence that their cover remains unchanged, with no change to their premium or benefits as a result of this transaction. And at claim time they can relax knowing their cover is backed by a global insurance leader.
Both Zurich and OnePath are known for their innovation and advisers can expect to see that continue, with both brands rolling out updated product and service offerings in 2019.
Our commitment to regular communication will be maintained, with the regular fortnightly newsletter ‘OnePath Insurance News’ replacing Perspective Extra, and the continuation of Zurich’s Risk Pulse newsletter.
Our new leadership team comprises of a balance of talented and respected leaders drawn from both businesses, lead by CEO Tim Bailey.
As medical treatments improve and the working age extends, we are seeing older Australians increasingly live through serious health conditions, fundamentally changing their life insurance requirements. As an industry we need to do a better job of providing advisers and clients with ways to meet these changing needs, and we believe the standalone and complementary strengths of the Zurich and OnePath offerings are well placed to lead this evolution.