September 26, 2019

September 26, 2019 | Risk Pulse

The industry is coming together for positive change

This week Zurich had the honour of being part of the inaugural Professional Planner, Risk Advice Summit, which we co-sponsored with AIA. The event brought together key industry stakeholders from insurers, regulators, advisers and politicians to discuss some of the big challenges confronting us today. Zurich CEO Tim Bailey was on a leadership panel in addition to Head of corporate affairs, Richard Dunkerley who facilitated a discussion between two leading market research firms, NMG & CoreData, who shared key insights from their extensive studies of the current Australian insurance and advice market.


What the data is telling us is critical in shaping informed views for key decision-makers in the lead up to ASICs LIF review into commissions in 2021. The outcome of this review mustn't negatively impact the ability of Australians to receive quality advice. The data also supports Zurich’s long-standing view that customer and community interests are best served by a vibrant, growing advice profession, and we remain committed to doing our utmost to support advisers wherever that support is needed. 

Zurich is proud to take a leadership position in this space and it was great to see approx. 400 advisers as well as both industry bodies in attendance campaigning for the best outcome for our industry.

Speaking of championing best practice, it was a pleasure to recently award the 2019 AFA Adviser of the Year Award to Simone Du Chesne from EQ Wealth. Please take the time to listen to a special podcast series where we interview all our wonderful finalists across both the Zurich Adviser of the year and the OnePath Rising Star awards to understand what drives these outstanding advisers and celebrate their achievements. Happy listening. 

In this edition, we also hear from Zurich’s Chief Underwriting Officer, Tina Bielby on how implementing our new underwriting rules engine, powered by UndwriteMe, as part of our online Zurich Adviser Portal has been a driver of efficiency for advisers. 

Finally, new to risk pulse will be a dedicated section related to mental health and wellbeing. Zurich and OnePath are committed to supporting our partners recognise the signs of mental illness with mental wellbeing for themselves, their colleagues, family and clients, and providing strategies to understand and manage mental health conditions.

As part of our commitment, we will provide you with articles, videos and tools to support you, your business and your clients through your mental wellness journey. We hope you find the content useful and incorporate the ideas into your practice and life.

If you would like more, please visit our shared Zurich and OnePath e-Wellbeing Hub, designed for our advisers and brought to you by our Mental Wellbeing partner, Mindstar. Click here to access.

As always, if you have any questions regarding any of our offerings, please reach out to a Zurich BDM, happy reading.

Kristine Brooks


September 26, 2019

Zurich’s high tech underwriting is delivering results with a human touch

The process of underwriting has always been a crucial cog in the adviser/insurer relationship, although modern perceptions have shifted from being a standard “back office” process to a real point of difference in an insurer’s full-service offering. Most recently, the introduction of URE’s (Underwriting Rules Engines) is providing innovative, tech driven underwriting solutions to a growing volume of business submitted.

September 26, 2019

Podcast & Profile: AFA AOTY winner Simone Du Chesne

Referrals are a gift not a right. Adviser of the Year, Simone Du Chesne discusses how she keeps them coming in and makes the conversion.

September 26, 2019

Super Friend Looking After You Booklet – Simple Strategies for Busy Times

Most of us are juggling multiple roles in our lives, and many of these typically involve caring for others. Making self-care a priority with “the life juggle” can be tricky, so to help, our mental health and wellness partner Super Friend have put together this resource packed with simple, easy and free ways you can inject more care for yourself into each and every day.

September 26, 2019

How workplaces can save lives

Understanding where you fit within the context of tackling mental health is important. That is, workplaces are not counselling practices, and managers are not psychologists, so you should not attempt to encroach on areas outside your abilities. Your responsibility is to notice changes that affect a person’s work, speak to them and provide support if they are experiencing difficulties, and refer them to further help.

September 26, 2019

How to find a mental health professional

Because financial wellbeing is fundamentally linked to mental health and wellbeing, as a financial adviser, you may be in the position where you become the accidental counsellors for your clients.