April 18, 2019

April 18, 2019 | Risk Pulse

Delivering on the promises we make, to the people that matter most

In several respects, life insurance (or indeed most insurances) is unusual. You can’t see it, and once you have it, you hope you never have to use it.


As a one of Australia’s leading life insurers, we are proud of our excellent reputation and record in paying our customers’ claims as quickly and transparently as possible. Zurich’s team of dedicated specialists ensure that every claim is given the utmost focus to help deliver an fair and empathetic outcome for every customer.

In fact, in 2018 Zurich paid over $270 million in Australian life insurance claims. We are proud to deliver on the promise we make to you and your clients when a policy is taken out. We will be there to ensure if you do need to us, the process will continue to be simple and stress free.

There are several reasons why we are seeing more customers claim on their life insurance. One reason is that Australians are living  more active lifestyles which means we are engaging in activities that have potential high-risk consequences. Another reason we are seeing is that with the advancements in modern health sciences means that people are able to diagnose and treat potential claimable illnesses earlier, enabling people to use their policy during the early stages of an illness whilst undergoing treatment.

Why you can have confidence claiming with Zurich

Death and Terminal Illness Claims - Since extending our Terminal Illness duration from 12 to 24 months on 15 May 2017, Zurich has seen an increase in death cover claims, assisting more Australians to get early access to their life insurance benefit.

Trauma and Health Event Claims  - Keeping our trauma definitions updated remains our key focus, and recent enhancements has ensured our ability to pay claims remain linked to modern  medical  advances and assessments. Zurich Active (our unique, severity based life insurance solution) covers 168 health events – more than any other trauma insurance in Australia. Plus, your clients can keep claiming on any remaining cover if life deals further setbacks.

TPD Claims - Zurich is uniquely placed in the Australian market, extending the assessment of TPD claims beyond an individuals ability to work. Under the extended ADLs, often a single medical report measuring functional impairment will provide the information required for a claim to be paid, without the need to apply any work or employment-based testing.

Income Protection Claims - The continuation of someone’s income when sick or injured is one of the most critical forms of protection available and with further strengthening to our Income Protector range in 2017, including the ability for Agreed Value policies to always pay at least what would be paid under Indemnity cover, Zurich continues to provide key wealth protection solutions for those unable to work.

If you would like to view our 2018 claims statistics in more detail please visit www.zurich.com.au/lifeclaims

April 18, 2019

Zurich are the proud winners of the AFA Service Quality Award for 2019

Welcome to this bumper edition of Risk Pulse, it always takes me by surprise how quickly the start of the year seems to fly by. But whilst the change of season may bring about a cool change, things are really starting to heat up at Zurich as we gear ourselves for one of the most exciting times in our history, as we finalise the acquisition of the OnePath business from ANZ – we would like to take every opportunity to reaffirm our commitment to the OnePath business and the customers it serves.

April 18, 2019

Zurich’s commitment to customers

We all know that customer needs are evolving. With Zurich and OnePath Life together from 3 June, we can protect a broader range of Australians.

April 18, 2019

The Risk Advice Disconnect

Why Zurich supports the retention of life insurance commissions.