May 25, 2017

May 25, 2017 | Risk Pulse


Claim with confidence at Zurich

The handling of life insurance claims has been in the spotlight in recent years, and amongst the noise and valid industry scrutiny, it’s understandable that advisers want to make sure that their clients are protected with the cover that is right for them, and by a company that will be there for them – no matter what.


At Zurich, we agree and our philosophy is based on the simple belief that when our customers need us most, we are there.

Zurich has a strong track record

We are committed to being Australia’s most trusted life insurer. Our parent company, the Zurich Group, is one of the world’s most reputable insurers and has been providing peace-of-mind to customers since 1872. This has been our commitment for more than a century, and it remains our promise today.

We are proud of our excellent reputation and record in paying customers’ claims as quickly and transparently as possible, while providing the support and understanding that such difficult times deserve. Our dedicated specialists ensure that every claim is given the upmost focus to help deliver an honest and empathetic outcome for every customer.

This approach helped Zurich provide more than AUD$140 million in life insurance claims in 2016 – that’s more than $383,000 every single day, to individuals, families and small business owners across Australia.

This commitment to our customers was reflected in the 2017 Australian Reputation Index, which saw the Australian public rank Zurich the 24th most reputable brand across the country.

1 in 4 financial advisers also agree, rating Zurich as having one of the best claims management experiences in the industry.

Our industry-leading claims team has been rated five-stars by the Lewers Australian Life Insurance Intermediaries Study, and was a finalist in the Strategic Insight/AFA – Life Company of the Year Awards in 2016.

An approach to product design, which keeps each policy up to date

One of the foundations of Zurich’s strong reputation is our approach to product reviews and upgrades, to ensure every policy has the most modern definitions and standards. At Zurich, we have historically upgraded our life insurance products twice a year, and our commitment to automatically upgrading our flagship Wealth Protection policies goes all the way back to 1998. 

In addition, with the coming together of Zurich and Macquarie Life provides advisers with the broadest choice of products in the country, more ways to act in every client’s best interest, and provide tailored, personalised life insurance solution to meet their individual needs. 

Which makes us the company you want on the side of you and your client when and if things go wrong.

To find out more about Zurich’s strong commitment on claims, request your copy of our 2016 claims brochure from your Zurich BDM on 1800 500 655.

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The biggest range in market, exclusive tips from an Adviser of the Year judge, and claims that give your clients peace of mind

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ZLife app: advisers’ one-stop client management shop

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