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We are here to help

Information for our NSW and QLD customers in flood zones.

The impact of the current flooding has devastated communities across QLD & NSW. Our thoughts are with all who have been affected. The impacts are widespread and being experienced by people in varied ways. People across the state are impacted from livestock loss, being displaced from their homes, and experiencing business disruption. Volunteers have also stepped out of their day-to-day lives and been instrumental in protecting and helping devastated communities.

Our team is looking at tangible ways that we can help. Our first step is to offer a premium waiver of up to 2 months for Zurich and OnePath Life customers across Australia who have been impacted by the conditions and who are experiencing hardship.

This offer is available until 30 May 2021 for customers in Natural Disaster declared regions and will be reassessed as the flooding situation unfolds.

The premium waiver will apply to all Zurich and OnePath life insurance customers who:

  • have been directly impacted by the flooding in natural disaster designated zones (e.g. are unable to operate their business, have lost income, lost their home, need temporary accommodation), or
  • have been volunteering in natural disaster flood impacted regions or are with emergency response teams (to the detriment of their own financial wellbeing).

The current regions designated as natural disaster zones can be found at:

QLD   Disaster Zones

NSW  Disaster Zones,

By waiving life insurance premiums for our customers impacted directly and for those supporting the flood relief efforts, we hope to ease some of the financial burden our customers face so they can focus on their immediate needs.

If you have clients experiencing hardship please reach out to your Business Development Manager to arrange the waiver.