April 30, 2020

April 30, 2020 | Adviser News


Finding focus and opportunity in this new world

A huge shout out and thank you to our advice partners, I think you are doing a remarkable job of delivering exceptional customer outcomes in the face of a myriad of changes. It is important that we all continue to connect with customers and during this period look for new and meaningful ways to enhance the customer experience.


A huge shout out and thank you to our advice partners, I think you are doing a remarkable job of delivering exceptional customer outcomes in the face of a myriad of changes. It is important that we all continue to connect with customers and during this period look for new and meaningful ways to enhance the customer experience.

The opportunity to provide high quality advice to Australians is more important today than ever before. So as you face into increased customer queries, I want to reconfirm our commitment to the high service levels you have come to expect from our Zurich and OnePath teams. Our business development and operational teams are here to help you and your clients when you need us.

Market conditions are moving at pace around us, so as an industry we need continued focus on immediate customer needs, as well as long term sustainability and affordability.  At Zurich and Onepath we remain fully committed to APRAs IDII requirements, as well maintaining the difficult but delicate balance between the push of rising claims and the pull of customer affordability. During this period, it’s important that we work through this together, and we welcome your views.

 At Zurich and OnePath, we want to help you protect as many Australians as possible. The benefit of our multi proposition strategy is that we have a very broad product offering, with choice to find the best fit, as well as provide high quality and great value solutions.

Affordability is a growing concern for many. Both Zurich and OnePath product options have inbuilt options to assist in times of hardship, we are also working on more options for your customers to keep protection in place, but to adjust in line with their situation. Please stay in touch with your BDM who will be able to guide you through current and future options when they arrive.

With this in mind, we are proud to be the inaugural signatories to the FSC Life Insurance Committee Covid-19 commitment to frontline healthcare workers.  The commitment provides surety and consistency to life insurance customers and financial advisers.

While in this environment we have less face to face interactions, our support to you doesn’t change. I encourage you to login and utilise the valuable modules and resources within _ZONE Education. Our new online and on-demand education platform allows you to decide what education resources you need, the desired format and how and when you would like to consume it. Most content is also recognised for CPD allowing you to meet your educational requirements.  We have hand picked some content for you that may be of interest, you can find direct links in this edition of the newsletter.

A timely reminder that our Zurich Adviser Portal is our commitment to put your needs as a modern advice practice front and centre, streamlining the way you do business. It has market-leading functionality and design which provides an excellent user experience, making it the most intuitive and productive adviser quoting platform, client management and online servicing available. The Zurich Adviser Portal allows us to deliver solutions quickly and seamlessly to the market.

Finally, I sincerely hope you are showing the same level of care for yourselves as you are for your clients. We have provided some inspiration for your mental health and wellbeing in this newsletter that you can choose to use yourself, use with your practice, or with your clients.

Please be safe and healthy,

Kris.

April 29, 2020

Is China a Leading Indicator for the Exit Strategy?

The accountants amongst you will be familiar with the acronym FIFO (First In First Out). This is equally applicable to China when we are talking about COVID 19, where most lock down restrictions have been lifted after 11 weeks of immense economic pain. For Q1, GDP fell 6.8% - a fall in activity unmatched since the 1970’s.

April 30, 2020

New premium relief options for customers

As an insurer, we understand that following the sudden shutdown of many parts of our economy and the resulting sharp increase in unemployment and decline in cash flow for many businesses, many Australians will look to reduce household and personal expenditure. We also know that customers value the importance of insurance and want to retain their cover more than ever.

April 30, 2020

COVID-19: Stimulus Packages Unpacked

The COVID-19 pandemic is unlike any other crisis before it, causing a global disruption and a shift in the way we lead our lives. With so much change happening so frequently, _ZONE is bringing you an important webinar hosted by Zurich's Risk Strategy Specialist, Adam Crabbe which unpacks what the recent Federal Government stimulus measures contain.

March 22, 2021

Weekly Market Update

Weekly Macro & Markets View

April 30, 2020

Working together for bushfire relief

As an insurer, we understand that following the sudden shutdown of many parts of our economy and the resulting sharp increase in unemployment and decline in cash flow for many businesses, many Australians will look to reduce household and personal expenditure. We also know that customers value the importance of insurance and want to retain their cover more than ever.

April 30, 2020

Managing challenging conversations: Watch webinar

Many workplaces are experiencing increased call centre volume since the COVID-19 outbreak. Unfortunately, this has also led to increased instances of challenging customer and member interactions. SuperFriend has prepared a short 20 minute webinar on managing these challenging interactions.