How will I know who my relationship manager is?
The expansion of our Sales team may see you allocated a new relationship manager. A member of our award winning BDM team will be in touch if that is the case. Contact details for members of our sales team can be found here or you can check who your BDM is by logging into ZLife and opening the “key contacts” pull out on the right hand side of the screen.”
What happens to my client's existing claims for Zurich FutureWise, Zurich Active and Zurich Sumo?
If you have a claim underway, the same team will continue to look after that claim as previously. While responsibility for assessing and administering claims has now passed to Zurich it does not affect the way we handle claims, either new or existing. To make a new claim, you can fill out this online form or contact us directly at firstname.lastname@example.org or on 1800 208 130.
What systems do I need to use to quote and apply?
For Zurich FutureWise, Zurich Active and Zurich Sumo products please use Insurance Online. For Zurich Wealth Protection please use ZXpress. For more information on quote and apply click here. There are long term plans to migrate all products onto one Zurich platform in 2017 and advisers will be kept informed on the progress of this integration project.
What do I do if I'm experiencing issues downloading ZXpress?
If you are experiencing issues downloading ZXpress it could be because you are operating on a Mac or experiencing firewall issues. Please contact 1800 500 655 for help.
Will the Macquarie and Zurich application and Life Insured Statement/Personal Statement be interchangeable?
No. From 1 October until early May 2017 the quote and apply process will be via two systems, Zurich's ZXpress and Macquarie's Insurance Online. During this period, the only change to the ex-Macquarie system will be re-branding. This means the Life Insured Statement/Personal Statement will be virtually unchanged, and continue to be product-specific.
Will there be an increase in premiums on Macquarie business through the change?
No changes to premium rates were introduced on 1 October.
Will the current Zurich product continue or will it be closed to new business in the near future?
Zurich Wealth Protection will continue to be offered with plans to further enhance it in 2017. We believe Zurich Wealth Protection will be well complemented by the addition of Zurich FutureWise, Zurich Active and Zurich Sumo.
What will happen to the applications already in suspense prior to 1 October?
Any applications in suspense will continue to be processed as usual. The only change is that all policies issued from 1 October 2016 will be issued by Zurich Australia Limited under the Zurich brand, even if the paperwork at the time of application was to Macquarie Life Limited under the Macquarie Life brand.
Can I sell to overseas residents?
Zurich only offers insurance cover to Australian residents who apply for insurance from within Australia. This is an existing rule for Zurich Wealth Protection which will also apply to Zurich FutureWise, Zurich Active and Zurich Sumo from 1 October 2016.
Can I still use Quick Quote?
Yes, you can continue to use Quick Quote, it can be downloaded here. End-to-end quoting functionality is available through Insurance Online.
How do I obtain my commission report?
Zurich will continue to send through commission reports for Wealth Protection products. Commission reports for Zurich FutureWise, Zurich Active and Zurich Sumo will be sent to you via email by Macquarie.
Who will pay my commission going forward?
Macquarie will administer the payment of commission on in-force business on behalf of Zurich, until the finalisation of the transfer of business to Zurich, which is anticipated to be 1 November 2017. From early to mid 2017 all new business will be written on the Zurich systems and therefore will be paid by Zurich.
Do Zurich and Macquarie’s commission structures differ?
Yes. Zurich Wealth Protection products will continue to offer the existing Zurich commission structures. Commission structures for Zurich FutureWise, Zurich Active and Zurich Sumo will be the same as those that applied when these products were issued by Macquarie Life.
Where do I access my information about previous Macquarie clients?
You will still be able to access your clients that were previously Macquarie clients through Insurance Online.
Who do I contact in regards to Zurich FutureWise, Zurich Active and Zurich Sumo claims?
Please use the contact details below.
Phone: 1800 208 130
Fax: 1800 065 145
Mail: GPO Box 4443 Sydney NSW 2001
Please click here to see all of our contacts
Who should I contact for Zurich FutureWise, Zurich Active and Zurich Sumo queries?
For any FutureWise, Zurich Active related queries please contact 1800 005 057 or email@example.com.
For any Zurich Sumo related queries please contact 1800 631 807 or firstname.lastname@example.org.
Click here to see all contacts.
Where do I order Zurich FutureWise, Zurich Active and Zurich Sumo PDSs and applications?
These can now be ordered via Zurich's ZLife. You can register for ZLife here, the registration is quick and easy. Once you have access, you can order materials by selecting 'Order Brochures' under 'Tools' in the top navigation page.
Where do I send my paper application form?
Please post, email or fax your Wealth Protection to application to:
Fax: 02 9995 3822
Mail: Underwriting/New Business
Locked Bag 994
North Sydney NSW 2059
Please post or email your Zurich FutureWise, Zurich Active or Zurich Sumo to application to:
Mail: GPO Box 5216 Brisbane QLD 4001
Will data feeds be available through XPLAN for Macquarie clients?
Data feeds will not be available initially through XPLAN for Zurich FutureWise, Zurich Active and Zurich Sumo (Macquarie clients). But data feeds are available for Wealth Protection products, download below.