Contact Customer Care
Phone: 131 551
International: +61 2 9995 3777
Fax: +61 2 9995 3797
Locked Bag 994 North Sydney NSW 2059
8.30am-7.00pm AEST Monday-Thursday, 8.30am-5.30pm AEST Friday
Frequently Asked Questions
How do I view details about superannuation or investments on My Zurich?
Once in My Zurich, select the My Account tab on the top left hand side and select your policy number.
From here you are able to view details such as your fund balance, number of units, unit price as well as additional information about insurance benefits, your transaction history and your preservation details.
Can I see past statements that you have sent me?
You are able to view all past documents that have been sent to you through your My Zurich account. In order to view documents select the correspondence tab from the options bar on the left hand side. Then select the time period of the notices you are wishing to view.
Can Zurich provide financial advice?
Zurich is a nil-advice company which means that we are unable to provide you with any financial advice. Therefore if you are wishing to obtain advice you will need to contact a financial adviser. If you do not have a financial adviser you can contact Zurich and we can put you in touch with someone in your area.
How can I put through a complaint?
Zurich is committed to providing a high level of service, and we have arrangements in place for resolving any complaints our customers have.
If you wish to make a complaint about any Zurich service, product or claim, simply send a request in writing outlining your complaint to:
Zurich Complaints Department
Locked Bag 994
North Sydney, NSW, 2059
We will acknowledge all complaints with 21 days of receipt and aim to resolve your complaint within 45 days (or up to 90 days if you approve).
If you are not satisfied with our response, or we fail to resolve your complaint within 45 days (or the approved extended period) you may then raise the matter with the Financial Ombudsman Service. Please note that they will not accept any complaints unless you have contacted Zurich first.