Why Choose Zurich?

  • A brand you can trust
  • The financial strength to be there when you most need us
  • A commitment to paying claims quickly, sensitively and transparently
  • Quality cover that can be accessed directly or through financial advisers
  • Award winning value for money
  • Features and benefits amongst the best the market has to offer
  • Friendly, helpful, Australian-based staff

Insurance is a unique concept; most people would like to have it, but would prefer not to ever use it. That's especially true with life insurance.

But should the time ever come to make a claim - the moment of truth - you want to know your insurer is going to be there to pay your claim, quickly and with empathy and sensitivity.

Global strength means peace of mind

As one of the world’s leading insurers, Zurich has the financial strength to give you true peace of mind.

We have been serving customers around the world for over 135 years, and now operate in over 170 countries, employing more than 60,000 people. We have been regularly acknowledged amongst the world's most valuable brands1.

Our Australian story dates back to 1920, when the Commonwealth General Assurance Corporation Ltd (CGA) was incorporated in New South Wales. In 1961, CGA became part of the Zurich Insurance Group.

Today we employ more than 1,200 people, helping families and businesses all over Australia.

Award winning claims service

Zurich Australia's commitment to paying claims as promptly, fairly and transparently as possible has helped us achieve a well earned reputation for superior claims service.

In 2012, Zurich Australia has paid over $80 million2 in claims, helping families around Australia recover from the devastating financial consequences of serious illness and injury. Our philosophy is to find ways to pay claims, not ways to deny them.

A reputation for quality and value

Choosing the right insurance becomes easier when you are dealing with an insurer you know and can trust to place as much importance on quality and value as you do.

Zurich is such an insurer.

Recognised by Canstar Cannex - an independent comparison service - for offering outstanding value across our range3, Zurich is committed to ensuring our features and benefits are amongst the most generous available.

But we also know that the period in your life when you most need cover is often the period when you can least afford it, which is why we are just as committed to providing real value for money (without compromising on quality).

Easy to deal with

Because your time is precious, you'll appreciate an insurer who makes it easy to get the information you need and the help you want, on your terms.

We are committed to fast, accurate, attentive service across our business, including our Australian based call centre, where calls are answered promptly and in person (we don't rely on complex 'push button' menus). Getting through to this team is a breeze, with our average call answer time in 2012 being a staggering 13 seconds!

If you want to deal with us directly you will find a wealth of resources online to help you make the right choices; if you want the benefit of professional advice to ensure your protection is truly tailored your circumstances we have a convenient Find an adviser service, where we can put you in touch with experienced, specialist advisers around Australia.


1 Zurich Included Again in 2011 Interbrand Best Global Brands Ranking
2 Facts about Zurich claims (pdf 616kb)
3 Zurich Awards