Heritage Bank Credit Card Insurances
(including travel insurance)

Effective 1 July 2015, the issuer of the Heritage Bank Platinum Credit Card Complimentary Insurance will be changing from Zurich Australian Insurance Limited (“Zurich”) to another insurer.

If an insurable event occurs prior to 1 July 2015, Zurich will still be responsible for the claim in accordance with the cover provided under the Zurich insurance booklet. If the event occurs after 1 July 2015 the new insurer will manage the claim.

If you want to know more about the new insurance or if your insurable claim occurred on or after 1 July 2015 please refer to the Heritage Bank website.

Make a claim

Zurich aims to fulfil legitimate insurance claims as soon as possible.

To make an insurance claim please follow the instructions on our claims page, or phone Zurich on 1800 285 484 Monday – Friday, 9am – 5pm (EST).

make a credit or debit card claim

smarttraveller travel advice

Zurich YouTube Channel

Our mission is to help our customers understand and protect themselves from risk.

View Subscribe