Card Services Card Insurance (including travel insurance)

Effective 1 May 2016, the issuer of the Card Services Credit Cards Complimentary Insurance will be changing from Zurich Australian Insurance Limited (“Zurich”) to another insurer.

If an insurable event occurs prior to 1 May 2016, Zurich will still be responsible for the claim in accordance with the insurance booklets listed below. If the event occurs after 1 May 2016 the new insurer will manage the claim.

If you want to know more about the new insurance or your insurable claim occurred on or after 1 May 2016 please refer to your financial institution’s website.

Make a claim

Zurich aims to fulfil legitimate insurance claims as soon as possible.

To make an insurance claim please follow the instructions on our claims page.

Contact us

Enquiries and claims:

Ph: 1800 072 791

Monday - Friday, 9am - 5pm (EST)

Zurich Policy booklets
(for claims that occur prior to 1 May 2016)

Card Services Description of Insurance Cover (pdf 293kb)

make a credit or debit card claim

smarttraveller travel advice

Zurich YouTube Channel

Our mission is to help our customers understand and protect themselves from risk.

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