Terminal illness claims

A number of Zurich's life insurance policies include a Terminal Illness benefit. To find out more about this benefit, contact your financial adviser or call our claims team on 131 551, Monday - Friday, 8.30 am - 5.00 pm AEST.

To make a claim, please follow the steps below or call us on 131 551.

Step 1: Ensure the life insured has the following information available

  • Original policy document
  • Certified proof of age.

Step 2: Complete claim forms

pdf
Zurich Australia - Claimant's Statement

Type: pdf (132Kb)

This form is to be completed by the life insured and the policy owner.

pdf
Claim declaration and authority

Type: pdf (76Kb)

To be completed by the life insured and included with any Business Expenses, Income Replacement, Total & Permanent Disability or Terminal Illness life insurance claims.

pdf
Zurich Australia - Treating specialist report - Terminal illness benefit

Type: pdf (115Kb)

To be completed by the life insured's treating specialist, not their general medical practitioner for terminal illness claims.

pdf
Authority form - Medicare

Type: pdf (150Kb)

This is for the release of personal Medicare history information to a third party. To be completed by the life insured and included with any Business Expenses, Income Replacement, Total & Permanent Disability or Terminal Illness life insurance claims.

Step 3: Submit claim forms

Send completed claim forms to:

Zurich Financial Services Australia
Claims Department
Locked Bag 994
North Sydney, NSW 2059


Fax: +61 2 9995 3732

life.claims@zurich.com.au

To avoid delay, please note all forms must be signed before they are returned to Zurich.

Need help?

Zurich Claims Consultants are available from from 8:30 am – 5:00 pm AEST Monday to Friday.

They will be happy to answer any questions you have about your claim and any entitlements under the policy. Call the Zurich claims consultants on 131 551.

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