Credit and Debit Card Insurance Claims

If you want to make a claim please choose the relevant claims form below. Complete the form and attach the relevant documents and send to the address indicated on the form.

Contact us

ANZ

Contact us

The contact details below are to help you if you have any enquiries, or simply want to make a claim.

132 687

Monday - Friday, 9am - 5pm (EST)

Aussie
Bank of Melbourne

Contact us

Enquiries and claims:

Ph: 1800 091 710

Monday - Friday, 9am - 5pm (EST)

Bank of Queensland

Contact us

Enquiries and claims:

Ph: 1800 072 791

Monday - Friday, 9am - 5pm (EST)
 

Zurich Policy booklets
(for claims that occur prior to 1 May 2016)

Bank of Queensland Description of Insurance Cover (pdf 314kb)

BankSA

Contact us

Enquiries and claims:

Ph: 1800 091 710

Monday - Friday, 9am - 5pm (EST)

Bankwest

Contact Us

Enquiries and claims:

Ph: 1800 672 010

Monday - Friday, 8am - 5pm (EST)

Overseas emergency:

In the event of an emergency overseas, simply call Zurich Assist in Australia at any time on +61 2 9995 2433. Reverse charge calls to this number can be made from many countries via Australia Direct, Telstra's international reverse charge service.

Card Services

Contact us

Enquiries and claims:

Ph: 1800 072 791

Monday - Friday, 9am - 5pm (EST)

Zurich Policy booklets
(for claims that occur prior to 1 May 2016)

Card Services Description of Insurance Cover (pdf 293kb)

Citibank

Contact us

Enquiries and claims:

Ph: 1800 072 791

Monday - Friday, 9am - 5pm (EST)
 

Zurich Policy booklets
(for claims that occur prior to 1 May 2016)

Citibank cards - Description of Insurance Cover (pdf 414kb)
Credit line - Description of cover (pdf 506kb)

Commonwealth Bank

Contact us

Enquiries and claims:

Ph: 1800 285 189

Monday - Friday, 9am - 5pm (EST)

Overseas emergency:

In the event of an emergency overseas, simply call Zurich Assist in Australia at any time on +61 2 9995 2020. Reverse charge calls to this number can be made from many countries via Australia Direct, Telstra's international reverse charge service.

Diners Club

Contact us

Enquiries and claims:

Ph: 1800 072 791

Monday - Friday, 9am - 5pm (EST)
 

Zurich Policy booklets
(for claims that occur prior to 1 May 2016)

Diners Club Personal and Business Cards - Description of Cover (pdf 464kb)
Diners Club Corporate Cards - Description of Insurance Cover (pdf 238kb)
Diners Club Credit Line - Description of Insurance Cover (pdf 506kb)

Heritage Bank

Contact Zurich

Enquiries and claims:

Ph: 1800 285 484
 

Monday - Friday, 8am - 5pm (EST)

Overseas emergency:

In the event of an emergency overseas, simply call Zurich Assist in Australia at any time on +61 2 9995 2430. Reverse charge calls to this number can be made from many countries via Australia Direct, Telstra's international reverse charge service.

HSBC

Contact us

Enquiries and claims:

Ph: 1800 648 093

Monday - Friday, 8am - 5pm (EST)

Overseas emergency:

In the event of an emergency overseas, simply call Zurich Assist in Australia at any time on +61 2 9995 2021. Reverse charge calls to this number can be made from many countries via Australia Direct, Telstra's international reverse charge service.

St George

Contact us

Enquiries and claims:

Ph: 1800 091 710

Monday - Friday, 9am - 5pm (EST)

Suncorp Bank

Contact us

Enquiries and claims:

Ph: 1800 072 791

Monday - Friday, 9am - 5pm (EST)
 

Zurich Policy booklets
(for claims that occur prior to 1 May 2016)

Suncorp Bank Description of Insurance Cover (pdf 167kb)

Virgin Money

Contact us

Enquiries and claims:

Ph: 1800 072 791

Monday - Friday, 9am - 5pm (EST)
 

Zurich Policy booklets
(for claims that occur prior to 1 May 2016)

Virgin High Flyer & Flyer Complimentary Credit Card Insurances (pdf 471kb)

Westpac

Contact us

Enquiries and claims:

Ph: 1800 091 710

Monday - Friday, 9am - 5pm (EST)

Zurich YouTube Channel

Our mission is to help our customers understand and protect themselves from risk.

View Subscribe