Property insurance claims

Zurich puts the customer at the centre of everything we do. More than ever, we want to provide a claims service that is easy to access and to navigate. This starts with the way you are lodging a claim.

Please note: The services detailed below are for Zurich policy holders only.


Damaged glass claim?

You may call O'Brien Glass directly on 1800 633 721. Simply have your policy number ready. They will do the rest.


Property claim?

Zurich is offering online lodgement for property claims. To lodge a property claim with Zurich, simply complete the online form.   Lodge a claim online

OR Save the appropriate form below, fill out the required detail and email, post or fax your form to us.


Email notification: The online form has a field called ‘Email notification’ – please complete this field if you wish for your broker, customer or any other party to receive the acknowledgement as well.

Alternatively, save the appropriate claim form below, fill out the required detail and email, post or fax your claim form to us. Click on the tab ‘Where to send your form’ for more information.

For any enquiries, call our Claims team on 132 687. Please note, Zurich is bound by the National Privacy Principles. We encourage you to view our Privacy Policy.

General Claim form

Type: pdf (715Kb)

To make a general insurance claim (including property) with Zurich, simply fill in online and either print and post this form or email it directly to Zurich.

Direct Credit Request Form

Type: pdf (487Kb)

Where to send your form

By email

Please email all completed claim forms and correspondence to the following state email address:


Fax: 1800 284 929

By post

Alternatively, post it to our mail sorting centre at:

Zurich Financial Services
Locked Bag 2138

Lodge a property claim online

For the use of Brokers and approved Motor Fleet customers.