Motor & car insurance claims

Zurich puts the customer at the centre of everything we do. More than ever, we want to provide a claims service that is easy to access and to navigate. This starts with the way you are lodging a claim.

Please note: The services detailed below are for Zurich policy holders only.

Damaged glass claim?

You may call O'Brien Glass directly on 1800 000 388. Simply have your policy number ready. They will do the rest.

 

Any other motor claim?

Zurich is offering online lodgement for motor claims. To lodge a motor claim with Zurich, simply complete the online form. Lodge a claim online

OR Save the appropriate form below, fill out the required detail and email, post or fax your form to us.

 Download claim form

 

Email notification: The online form has a field called ‘Email notification’ – please complete this field if you wish for your broker, fleet manager, customer or any other party to receive the acknowledgement as well.

Alternatively, save the appropriate claim form below, fill out the required detail and email, post or fax your claim form to us. Click on the tab ‘Where to send your form’ for more information.

For any enquiries, call our Claims team on 132 687. Please note, Zurich is bound by the National Privacy Principles. We encourage you to view our Privacy Policy.

pdf
Motor Claim Form

Type: pdf (1.1Mb)

To submit a motor insurance claim with Zurich, simply fill in online and either email or print and post it directly to Zurich.
Note: Claim form updated - Declaration changed, signature no longer required. Broker may complete on behalf of Insured.

pdf
Taxi Insurance Claim Form

Type: pdf (1.1Mb)

To submit a taxi insurance claim with Zurich, simply fill in online and either email or print and post it directly to Zurich.
Note: Claim form updated 13 Sept 2013 - Declaration changed, signature no longer required. Broker may complete on behalf of Insured.

pdf
Motor Vehicle Insurance Windscreen Claim Form

Type: pdf (485Kb)

To submit a windscreen insurance claim with Zurich, simply fill in online and either email or print and post it directly to Zurich.
Note: Claim form updated 18 Sept 2013 - Declaration changed, signature no longer required. Broker may complete on behalf of Insured

pdf
Direct Credit Request Form

Type: pdf (487Kb)

By email

Please email all completed claim forms and correspondence to the following email address:

motor: motor.claims@zurich.com.au
property: property.claims@zurich.com.au

By fax

Fax: 1800 823 070

By post

Alternatively, post it to our mail sorting centre at:

Zurich Financial Services
Locked Bag 2138
NORTH SYDNEY  NSW  2059

Lodge a motor claim online

For the use of Brokers and approved Motor Fleet customers.

Our claims promise