Marine hull insurance claims

In the event of an incident with your commercial craft, you should:

  1. Take all reasonable steps to minimise any further loss or damage
  2. Immediately notify your Insurance Broker. Please ensure you note the details of the incident including:
    • dates and times
    • names and contact details of any witnesses
    • a diagram of the scene.
    In the event of a collision or grounding, it will assist with understanding the situation/circumstances of the accident.
  3. Complete the claim form.
    Please note: if there is no damage to your vessel but there is loss, damage, injury or expense to a third party, please refer to the marine liability claims section.
  4. The following documents will need to be provided together with the claim form. We do not require the originals unless specifically requested.
    • photographs of the damage
    • quotation/invoices for repair/replacement
    • masters/chief engineers/accident/incident report/notice or protest (if applicable)
    • copy of any relevant deck/engine log books
    • letter of demand to/from any third party involved in the incident (if applicable)
    • classification society reports relevant to the damage/repairs (if applicable)
    • copy of the vessel’s Class Maintained Certificate (if applicable)
    • confirmation of compliance with any policy warranties.
  5. Inform your local maritime authority for incidents on the water and the police for any loss involving theft and vandalism.
  6. Send completed claim form and relevant documents to your broker or directly to us.

You should not, without our prior written consent, incur any expense in making good any loss or damage (other than to minimise any further loss).

Depending on the size or type of loss we may appoint a surveyor to inspect the goods and gather information. In the event that we do appoint a surveyor, the documentation requested above should be made available to them as this will assist in the handling of your claim.

Claim forms

These claims forms are writeable PDFs. Download the relevant claim form and complete your details online. You can 'save as' a copy or print it out and attach your signature prior to submitting your claim.

Please send your completed claim forms to your broker or directly to us.

By email:

By post: PO Box 44 Melbourne VIC 3001

To download PDF files you need Adobe Acrobat Reader (new window).

Hull Claim Form

Type: pdf (646Kb)