General insurance claims

Making a claim with Zurich is simple and easy.

Save the appropriate claim form from below, fill out the required detail online and email, post or fax your claim form to us.

Alternatively, call our claims department on 132 687. Please note, Zurich is bound by the national privacy principles.  We encourage you to view our Privacy Policy.

Claim forms

General Claim form

Type: pdf (715Kb)

To make a general insurance claim (including property) with Zurich, simply fill in online and either print and post this form or email it directly to Zurich.

Direct Credit Request Form

Type: pdf (487Kb)

Golf insurance claim forms


Where to send your form

By email

Please email all completed claim forms and correspondence to the following state email address:


Fax: 1800 284 929

By post

Alternatively, post it to our mail sorting centre at:

Zurich Financial Services
Locked Bag 2138

Lodge a motor claim online

Lodge a property claim online

For the use of Brokers and approved Motor Fleet customers.

Our claims promise