We're evolving - with you in mind
A message from Daniel Fogarty

3
Nov
2014
In my conversations with many brokers over the past year, I have heard a number of comments around what you want from us. Consistency, service excellence, contact with decision makers, superior technical skills and access to our global expertise are top of the list.

You also told us that you appreciate our market focus, our desire to work with you to meet your customers’ needs in a simple and straight-forward manner, and our focus on mutual profitability.

We have reviewed our operations to see how we can evolve our organisational structure in support of your needs and to deliver on our strategic ambitions.

There is no doubt that our streamlined underwriting services have set us apart and we intend to leverage that more effectively by investing further in our Zurich Underwriting Centre (ZUC), which is built on our successful packages Xpress Underwriting Centre model. We will create state-based service delivery within the ZUC as an extension of our in-state business development and underwriting teams.

Our in-state market-facing roles will increasingly bring you a blend of both relationship and underwriting decision capability – so eventually more of your Zurich conversations will have the capacity to write business.

We are working to make multi-line transactions easier for you and investing in technical skills development to enable quicker decision making from our people.

Our Commercial one team approach means that there will always be someone across the details of your business while Global Corporate’s specialist team will ensure the right skills for that proposition.

Over the next six months, we will rebalance some roles across state and centre – and there will be an impact to some head office roles - but the net effect will remain very similar. As we gradually implement these changes, we will keep you informed.

We deeply appreciate the faith you have shown in us and your continued business. Rest assured that you are always top of mind in our decision making.

Thank you for a great 2014 thus far. I believe that 2015 will be even better.

Kind regards

Daniel Fogarty

CEO Zurich Australia